Severe Mental Illness


Severe mental illness that is persistent or complex, requiring longer term interventions.




Case study



phone Telephone

SANE Help Centre 1800 187 263

Information, guidance and referrals to manage mental health concerns, via phone or online chat (weekdays 10am - 10pm)


Lifeline 13 11 14

24/7 crisis support and suicide prevention services

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Gather My Crew

Connecting people going through tough times with friends and family who want to provide practical help



Online personalised self-help program

voice-id-smartphone Smartphone App


A secure practitioner to client communication platform

quill-circle-1 Forms

SWSPHN commission face-to-face primary mental health care services.

For more information or to download referral forms, visit the SWSPHN website.

The below referral forms are available to download. They can be found under the heading ‘Mental Health’.

  • SWSPHN GP Mental Health Referral Form
  • GP Mental Health Treatment Plan for Children
  • GP Mental Health Treatment Plan for Adults
  • K10+
  • Multilingual K10+
  • K5
  • Paediatric Symptom Checklist
  • SWSPHN Clinical Suicide Prevention GP Referral Form
  • Lifeline Macarthur Crisis Support Aftercare Program
Download forms here
composition-human Case Study

Shakil, 32, was brought to the emergency department by his brother who found him in a nearby suburb by accident. Shakil was covered in blood and feathers and had been missing from home for several years. Shakil was found by chance by his brother who had seen him walking down the road and followed him home. Home turned out to be a ramshackle flat above an empty shop. His brother had been shocked to find the remains of a partly plucked, un-gutted pigeon that Shakil explained was leftover from his dinner. Shakil said he had put the bird in the oven for half-an-hour to cook it, but since the electricity supply had been discontinued, the attempt had been pointless. Shakil was not receiving unemployment benefits, because he said the money should be sent to the third world instead. Shakil said that a God (called Abu-Lafram) lived in his bathroom and told him to deny himself for the benefit of the third world. Shakil had little furniture and food but an abundance of aluminium tin foil. Shakil explained he used the tin foil to line the walls of the flat to protect Abu Lafram from the evils that seeped through the walls. Shakil mimicked Abu Lafram’s voice that he said was telecast through his head, announcing in a low melodramatic tone “I send you the purest pure thoughts Shakil”. His brother had been most upset when he had told Shakil the bad news that his mother had died whilst Shakil had been away from home. Shakil’s only response was to smirk and then laugh.

Shakil was assessed, hospitalised and treated for schizophrenia and has been discharged on an Involuntary Treatment Order due to his poor insight and to ensure compliance with medication moving forward. He is currently stabilising and living back with his brother.

Shakil’s medication management is via his GP and care coordination through the Credentialed Mental Health Nursing Service.

Given the complexity of this patient, the use of eMental Health tools may need to be delayed until Shakil is further stabilised and is able to engage. An outcome tool such as the Recovery Star could be useful to ascertain where Shakil sits in his recovery journey and to identify Shakil’s health priorities, acceptance of treatment and readiness for change. 

The clinician could consider using the phone app ConnectMe to encourage Shakil to communicate with his practitioner using secure means.

Online mental health community of practice




eMHPrac, eMental Health in Practice: A Guide to Digital Mental Health Resources


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