Emerging or Low Needs


Emerging or mild mental health concerns, requiring low intensity interventions.




Case study



phone Telephone

New Access 1800 010 630

Coaching service, providing Low-intensity Cognitive Behavioural Therapy, over the phone or face-to-face


Beyond Blue Support Service 1300 224 636

Support from a trained mental health professional via phone (24/7) or online chat (3pm - 12am/7days)


MensLine 1300 789 978

Counselling service for men with family and relationship concerns, via phone or online chat (register online)


SANE Help Centre 1800 187 263

Information, guidance and referrals to manage mental health concerns, via phone or online chat (weekdays 10am - 10pm)


Kids Helpline 1800 55 1800

Information and support for children and young people (5 - 25 years), via phone or online chat (24/7)

network-arrow Internet

Beyond Blue

Mental health information and support


Black Dog Institute

Mental health information


Reach Out

Mental health information and forums for young people

voice-id-smartphone Smartphone App

Smiling Mind

Mindfulness meditation app


1 Giant Mind

Learn to meditate app


1 Giant Mind (SoundCloud)

Learn to meditate

quill-circle-1 Forms

SWSPHN commission face-to-face primary mental health care services.

For more information or to download referral forms, visit the SWSPHN website.

The below referral forms are available to download. They can be found under the heading ‘Mental Health’.

  • SWSPHN GP Mental Health Referral Form
  • GP Mental Health Treatment Plan for Children
  • GP Mental Health Treatment Plan for Adults
  • K10+
  • Multilingual K10+
  • K5
  • Paediatric Symptom Checklist
  • SWSPHN Clinical Suicide Prevention GP Referral Form
  • Lifeline Macarthur Crisis Support Aftercare Program
Download forms here
composition-human Case Study

Kate, is a 34 year old female who recently visited an emergency department at hospital for an episode of extreme chest pain, difficulty breathing and numbness in her arms. Kate reflects on the experience: “I was walking my dog when I started sweating, but since it wasn’t hot outside, I couldn’t quite understand why. Then I started having trouble breathing and I really got scared. My heart was pounding so hard I thought it would explode and my whole body was shaking and then my arms went numb”. Kate said this whole episode only lasted a few minutes but it felt like hours. Kate said she feels like she is going to have a heart attack or die when this happens.

Kate is otherwise a healthy mother of two children (3 year old girl and 7 year old boy) who works part-time as a student coordinator at her local TAFE. She has no medical history to speak of, but has only just reported these previous episodes to you (Kate is a new patient) after you review her test results from her last emergency department visit. Kate tells you she has experienced many episodes like this in the past and doesn’t know what is going on or why it happens. She tells you she is worried she is “going crazy” because if her ECG and blood tests are normal, then what is wrong with her? After further assessment Kate is diagnosed with panic disorder.

Kate is likely to benefit and respond well to eMental Health tools as an adjunct to her ongoing face-to-face psychological therapy. Given she is a busy mum and likely to be technologically savvy, there are lots of resources to help such as:

Websites: Beyond Blue; MindSpot and myCompass for information & self-help programs

Smartphone: 1GiantMind or 1GiantMind (SoundCloud) to teach Kate how to meditate and relax

Watch Video

Online mental health community of practice




eMHPrac, eMental Health in Practice: A Guide to Digital Mental Health Resources


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